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We are sure that you will be delighted with your purchase from seapearls.co.uk. However, we understand that there are occasions when you need to return goods to us. Please email us at [email protected] and we will organise any return where necessary.
Goods Faulty on Arrival: If your goods are faulty on arrival, you have 28 days to inform us of the fault. When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method.
Goods Damaged in Transit: If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a full refund to you via your original payment method.
If you have changed your mind: If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return goods under DSD, you have 28 days to do so at your own expense. Once goods are received, we’ll issue a full refund for the cost of the goods to your original payment method.